GARUDAYA policy
Terms of Service
Operational service terms for GARUDAYA digital accounts, marketplace transactions and advisory/service workflows.
Applies to:
Registered users using GARUDAYA platform services.
Last updated:
08 August 2026
Entity:
GARUDAYA PRIVATE LIMITED / GARUDAYA AGRO INDUSTRIES
Private company and approval disclaimer
GARUDAYA PRIVATE LIMITED is a private company, not a government department, statutory authority, regulator, embassy, customs office, bank or insurer. A GARUDAYA review, checklist, referral or document submission does not itself grant a licence, certificate, permit, export clearance, tax registration or government approval. Any approval must be issued by the competent authority or contracting organization named in the applicable process. Users remain responsible for truthful information, fees, renewals and lawful compliance.
Scope of service
GARUDAYA provides digital tools for onboarding, profile completion, document management, marketplace discovery, product moderation, cart/checkout, payment recording, invoices, shipment records, service requests, compliance assistance and export readiness coordination.
Service availability
The platform may be unavailable during maintenance, provider outages, migrations, security events, force majeure, regulatory changes or credential/configuration issues. GARUDAYA will use reasonable efforts to restore normal services but does not guarantee uninterrupted access.
Suspension and termination
GARUDAYA may suspend or restrict accounts, listings, payments, documents, admin actions or service requests where fraud, policy violation, regulatory risk, payment dispute, compromised credentials or security risk is suspected.
Independent providers and regulatory verification
GARUDAYA may apply to regulated, government or private providers for payment processing, email/SMS delivery, DigiLocker or API Setu access, PAN/Aadhaar checks, bank-account validation, logistics and other integrations. Displaying an integration workflow or accepting an application does not mean that a provider, regulator or government body has endorsed GARUDAYA. A feature is treated as live only after the relevant provider approves the account, production credentials are securely configured, and GARUDAYA completes acceptance testing. Until then, the website labels the result as pending, manual review or unavailable and does not represent it as verified.
Official contact and notices
Questions about terms of service should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.
| Desk | |
|---|---|
| Grievance and legal notices | legal@garudaya.in |
| Customer support | support@garudaya.in |
| Payments and accounts | accounts@garudaya.in |
| KYC and privacy | kyc@garudaya.in |
| Export | export@garudaya.in |