Grievance Redressal Policy

Private company and approval disclaimer

GARUDAYA PRIVATE LIMITED is a private company, not a government department, statutory authority, regulator, embassy, customs office, bank or insurer. A GARUDAYA review, checklist, referral or document submission does not itself grant a licence, certificate, permit, export clearance, tax registration or government approval. Any approval must be issued by the competent authority or contracting organization named in the applicable process. Users remain responsible for truthful information, fees, renewals and lawful compliance.

Grievance Officer

The designated Grievance Officer for the GARUDAYA platform may be contacted at legal@garudaya.in, +91 9274093514, or by post at C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India. Send the complaint from the registered email where possible and include the account email, order/service/application ID, issue summary, supporting evidence and requested resolution. Customer-service requests may also be sent to support@garudaya.in.

Resolution workflow

Timelines and escalation

GARUDAYA aims to acknowledge a complete grievance within 48 hours and resolve it within 30 days, or within any shorter period required by applicable law. Complex payment, logistics, identity, fraud or third-party matters may require external confirmation; the complainant will be informed of material delay. If dissatisfied, the complainant may reply to the grievance reference for escalation and may use any statutory consumer, data-protection, banking or judicial remedy available under applicable law.

Independent providers and regulatory verification

GARUDAYA may apply to regulated, government or private providers for payment processing, email/SMS delivery, DigiLocker or API Setu access, PAN/Aadhaar checks, bank-account validation, logistics and other integrations. Displaying an integration workflow or accepting an application does not mean that a provider, regulator or government body has endorsed GARUDAYA. A feature is treated as live only after the relevant provider approves the account, production credentials are securely configured, and GARUDAYA completes acceptance testing. Until then, the website labels the result as pending, manual review or unavailable and does not represent it as verified.

Official contact and notices

Questions about grievance redressal policy should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.