Terms & Conditions

Private company and approval disclaimer

GARUDAYA PRIVATE LIMITED is a private company, not a government department, statutory authority, regulator, embassy, customs office, bank or insurer. A GARUDAYA review, checklist, referral or document submission does not itself grant a licence, certificate, permit, export clearance, tax registration or government approval. Any approval must be issued by the competent authority or contracting organization named in the applicable process. Users remain responsible for truthful information, fees, renewals and lawful compliance.

GARUDAYA marketplace responsibilities

GARUDAYA AGRO INDUSTRIES operates a digital agriculture and commerce platform for verified profiles, product discovery, service requests, order workflows, invoices, shipment records, notifications and support. GARUDAYA may provide technology, documentation support, verification workflows, admin moderation and marketplace coordination. Unless expressly stated in a signed agreement, GARUDAYA is not the grower, manufacturer, insurer, carrier, bank or government authority for third-party products and services.

• Maintain reasonable platform availability and security controls.
• Provide role-based workflows for farmers, sellers, buyers, exporters, vendors and internal teams.
• Moderate product listings, KYC documents and policy violations where reported or detected.
• Maintain audit-ready records for orders, payments, invoices, KYC and admin actions where technically available.

User responsibilities

Every user must provide accurate, current and lawful information. Users must not misrepresent identity, crop origin, tax details, licenses, product quality, bank ownership, export capability, delivery capacity or authority to act for a business. Shared devices, compromised passwords or unauthorized role use must be reported immediately.

• Keep login credentials, OTPs and devices secure.
• Upload only genuine documents owned by, or lawfully authorized for, the account holder.
• Comply with Indian laws, tax requirements, food safety obligations, agriculture commodity rules and export controls applicable to the activity.
• Do not scrape, attack, reverse engineer, spam, harass or bypass GARUDAYA security controls.

Account and role access

Public role registration is available for supported user categories such as farmer, seller, vendor, buyer, exporter, company and employee workflows where enabled. Internal admin access is restricted to pre-authorized company users and is governed by separate security controls including MFA, approved devices and immutable permissions.

Commercial terms

Prices, taxes, availability, fulfilment terms, government fees, service fees, logistics charges and payment gateway costs may vary by transaction and must be confirmed at checkout, invoice, quotation or signed agreement stage. Transaction-specific prices, statutory charges, taxes, eligibility, service levels and timelines are disclosed in the applicable checkout, quotation, order, invoice or signed agreement. Where mandatory law gives a user stronger rights, that law prevails.

Independent providers and regulatory verification

GARUDAYA may apply to regulated, government or private providers for payment processing, email/SMS delivery, DigiLocker or API Setu access, PAN/Aadhaar checks, bank-account validation, logistics and other integrations. Displaying an integration workflow or accepting an application does not mean that a provider, regulator or government body has endorsed GARUDAYA. A feature is treated as live only after the relevant provider approves the account, production credentials are securely configured, and GARUDAYA completes acceptance testing. Until then, the website labels the result as pending, manual review or unavailable and does not represent it as verified.

Official contact and notices

Questions about terms & conditions should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.