Refund & Cancellation Policy

Private company and approval disclaimer

GARUDAYA PRIVATE LIMITED is a private company, not a government department, statutory authority, regulator, embassy, customs office, bank or insurer. A GARUDAYA review, checklist, referral or document submission does not itself grant a licence, certificate, permit, export clearance, tax registration or government approval. Any approval must be issued by the competent authority or contracting organization named in the applicable process. Users remain responsible for truthful information, fees, renewals and lawful compliance.

Cancellation windows

Orders may be cancellable before packing, shipment booking, procurement commitment or service commencement. Compliance service cancellation may depend on whether drafting, filing, government fee payment, document review or consultancy work has started. Transaction-specific prices, statutory charges, taxes, eligibility, service levels and timelines are disclosed in the applicable checkout, quotation, order, invoice or signed agreement. Where mandatory law gives a user stronger rights, that law prevails.

Refund eligibility

Payment gateway settlement

Refunds may be processed through the original payment method where gateway credentials and provider support are configured. Manual payments may require bank verification before refund. Gateway charges, tax adjustments and settlement timelines are subject to provider and legal review.

Independent providers and regulatory verification

GARUDAYA may apply to regulated, government or private providers for payment processing, email/SMS delivery, DigiLocker or API Setu access, PAN/Aadhaar checks, bank-account validation, logistics and other integrations. Displaying an integration workflow or accepting an application does not mean that a provider, regulator or government body has endorsed GARUDAYA. A feature is treated as live only after the relevant provider approves the account, production credentials are securely configured, and GARUDAYA completes acceptance testing. Until then, the website labels the result as pending, manual review or unavailable and does not represent it as verified.

Official contact and notices

Questions about refund & cancellation policy should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.