Buyer Policy

Private company and approval disclaimer

GARUDAYA PRIVATE LIMITED is a private company, not a government department, statutory authority, regulator, embassy, customs office, bank or insurer. A GARUDAYA review, checklist, referral or document submission does not itself grant a licence, certificate, permit, export clearance, tax registration or government approval. Any approval must be issued by the competent authority or contracting organization named in the applicable process. Users remain responsible for truthful information, fees, renewals and lawful compliance.

Ordering and enquiries

Buyers must provide accurate billing/shipping addresses, GST details where applicable, delivery contact information, product requirements and lawful purchase intent.

Inspection and disputes

Buyers should inspect deliveries promptly and submit disputes with order ID, photos, delivery date, batch/lot details and clear issue description.

Prohibited buyer conduct

• False chargebacks or fraudulent disputes.
• Harassment of farmers, sellers, vendors or support teams.
• Misuse of export, tax or regulated-product workflows.
• Attempts to bypass platform records where prohibited by terms.

Independent providers and regulatory verification

GARUDAYA may apply to regulated, government or private providers for payment processing, email/SMS delivery, DigiLocker or API Setu access, PAN/Aadhaar checks, bank-account validation, logistics and other integrations. Displaying an integration workflow or accepting an application does not mean that a provider, regulator or government body has endorsed GARUDAYA. A feature is treated as live only after the relevant provider approves the account, production credentials are securely configured, and GARUDAYA completes acceptance testing. Until then, the website labels the result as pending, manual review or unavailable and does not represent it as verified.

Official contact and notices

Questions about buyer policy should be sent from the registered account email wherever possible. GARUDAYA may request order IDs, application IDs, invoice numbers, KYC references or proof of authority before sharing account-specific information. Official notices may be sent to legal@garudaya.in; operational support may be sent to support@garudaya.in. Registered office: C/O Sabita Jena Nuagam, Dasamundali, Sheragada, Aska, Ganjam – 761106, Odisha, India.